How It Works:
How It Works:
Embedded Files
Tell us what you want us to collect from your customers (invoice, photos & details).
Tell us what you want us to collect from your customers (invoice, photos & details).
You then add an auto forward email to us.
You then add an auto forward email to us.
We start doing the multi back-and-forth email chase as per your rules
We start doing the multi back-and-forth email chase as per your rules
We then send EVERYTHING to you in 1 clean email
We then send EVERYTHING to you in 1 clean email
✓ You approve all final decisions
✓ No software, logins or bank access needed
✓ Real human service, no AI bots
STEP 1:
Tell Us What To Collect (15 mins)
Using our protocol form, tick what you want us to collect from your customers (photo, invoice, serial, etc)
STEP 2:
Add an auto-forward rule
Add 1 auto-forward rule in your email. Buyer complaints now come straight to us.
STEP 3:
We start handeling queries
We collect everything you ticked in Step 1, then send you 1 clean email.
This entire setup process takes less than 20 minutes!
Because we don't need access to your
✕ Website Backend
✕ Bank Accounts
✕ Courier Accounts
We start helping most of our clients the same day!
Pricing
Pricing
R999 / month prepaid = 100 complaints (tickets) handled
→ R15 for every extra complaint after that
→ No setup fee. No cancellation fee.
Cancel anytime, no questions asked.
We have to earn your R999 every month
FAQ
FAQ
1. Do we need backend access?
No. We do not need admin access to Shopify, WooCommerce, or your website backend. Setup is as simple as changing your customer service email address to your custom Direct To U address.
2. Will I still be in control of how customer issues are resolved?
Always. We act strictly as an intermediary. We de-escalate the situation, collect the details, and bring you a clear recommendation. No final decisions, refunds, or replacements happen without your explicit approval.
3. What happens if I go over my 100 tickets in a month?
It’s completely hassle-free. Your base R999 monthly fee covers your first 100 tickets, and any additional tickets are billed at a flat rate of R15 per ticket. There are no surprise fees or complicated spreadsheets required.
Ready to hand off your after-sales?
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